If we deliver the wrong or damaged goods to you then you are to notify us within forty eight hours of delivery giving us full details of the damaged or incorrect goods.
We will accept returns of such damaged or incorrect goods notified to us in writing within the relevant time period and will give you replacement goods. Replacements claimed outside the relevant time period will be at our discretion. We may decide to collect the damaged or incorrect goods from your premises.
You are to notify us in writing for non-delivery of part of a consignment within five working days of the delivery of the remainder of the consignment and of non-delivery of the whole of a consignment within five working days of the date upon which delivery was scheduled to take place. If you notify us of non-delivery within the stated time limits then we will give you the option of a credit or a further delivery of the missing goods.
If you do not notify us within the stated time limits then we shall not be liable to you for non-delivery.